Primary Responsibilities: Primary responsibilities of the information technology (IT) support specialist include providing fast and useful assistance on computer systems to all facilities; serving as the main point of contact for employees seeking technical assistance over the phone, through e-mail, or in person; performing remote troubleshooting; resolving issues or directing unresolved issues to the next level of support; tracking all systems related to inventory purchased and installed; conducting follow-through to ensure projects are completed and customers’ needs are met in a timely manner; and following protocols to ensure systems are secure and ready for users.
Job Qualifications: To be considered for this position, a candidate must possess a bachelor’s degree in information systems. Two to four years of administrative/systems experience is a plus. He/she must be proficient in office-automation software, including Microsoft Office and Windows Desktop, and have a working knowledge of PC hardware, mobile devices, and printers.
Behavioral Profile: The successful candidate must have a proactive, positive approach to the safety of him/herself and others. He/she must demonstrate a customer-service and detail orientation; excellent interpersonal communication and teamwork skills; the ability to professionally interface with employees at all levels of the organization, as well as external customers; emotional intelligence as required to resolve technical issues with empathy and patience; and integrity to handle proprietary and/or confidential information.